Do I need a subscription to view recorded videos?

It comes with built-in 8GB eMMC storage, enabling you to record and view videos locally without a subscription. For extra features, Protect+ subscription plans are available in the app for you to select to suit your needs.

Will the doorbell maintain a stable Wi-Fi connection?

This video doorbell supports dual-band 2.4GHz & 5GHz Wi-Fi for smoother network connection. However, actual signal stability can be affected by router distance, wall obstructions and surrounding wireless interference.

Why are motion alerts delayed, or some visitors not captured on video?

This doorbell uses PIR, radar, and AI triple detection to reduce false alerts from wind or leaves. Its energy-saving design requires a brief wake-up, which may cause a slight delay. Detection performance varies by distance, angle, and obstructions.

Will the battery life stay consistent after months of use?

Lithium batteries will have slight natural capacity attenuation after long-term use, which is normal for rechargeable battery devices. Adjusting motion sensitivity and recording duration properly can effectively slow down power loss.

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